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Why is there a difference in price from different insurance companies?

There is a difference in pricing from different insurers due to motor insurance liberalisation. Motor insurance liberalisation refers to the removal of price control for car insurance products previously imposed by the Motor Tariff. Under this system, individual insurers and takaful operators are given the freedom to determine the pricing of their own insurance products.

How can I get the lowest premium for my car?

Choosing the best insurer that fits your insurance premium budget is the key to obtaining a lower premium. Insurance companies often offer discounts that may apply, subject to terms and conditions.

How is Motor Insurance premium calculated?

Motor Insurance premiums are determined by the insurer based on various risk characteristics of the policyholder. The higher the potential risk, the higher the premium, and vice versa.

What's an excess?

Most policies include an excess, which is the amount to be paid by the policyholder in the event of a claim. There is both a compulsory excess, imposed by the insurer, and a voluntary excess. The phrase 'total excess' combines these two factors and is the amount the policyholder pays in the event of a claim.

What is Market Value coverage?

Market Value coverage is an insurance policy that covers the amount based on the insurance company's estimate of what the car is worth in the open market. In the event that anything happens to the car, the policyholder can only claim as much as the current market value/worth of the car model at that point in time. Generally, Market Value coverage premiums tend to be lower.

What is Agreed Value coverage?

Agreed Value coverage is an insurance policy that covers the amount agreed upon between the policyholder and the insurance company. In the event that anything happens to the car, the Agreed Value coverage can provide the compensation the policyholder will receive from the insurance company if the car is written off or stolen. Generally, Agreed Market coverage premiums tend to be higher.

What is comprehensive motor insurance policy?

A comprehensive motor insurance policy is a type of policy that provides protection to your car from liabilities to other parties, such as death or physical injury, property damage to others, accidental or fire damages to your car, and theft.

What is "NCD"?

"Non Claim Discount" or "NCD" is a discount given for every claim-free year of the policyholder.

Why might the quoted NCD be different from my record?

The quoted NCD rate may differ from the policyholder's record if there was a claim lodged or if an NCD withdrawal was requested to transfer to another car. Policyholders can check their current NCD rate via https://www.mycarinfo.com.my/

NCDCheck/Online. 

What are the major exclusions for Comprehensive Motor Insurance?

Comprehensive Motor Insurance policies generally do not cover losses due to the policyholder's death or bodily injury resulting from a motor accident, claims from passengers in the policyholder's vehicle, or loss, damage or liability arising from an act of nature such as flood, storm or landslide. Please refer to the policy contract for the full list of exclusions under this policy.

How can I determine the sum insured for my car?

The sum to be insured should be based on the market value of the car. Market Value represents the value of the car with an allowance for wear and tear and/or depreciation.

What is loading?

Loading is an additional amount built into the insurance cost that covers the losses that arise from insuring an individual who is prone to a form of risk and the losses for that period are expected to be higher than anticipated.

FAQs

You Ask, We Answers

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How do I change my policy information?

You can send us an email at customerservice@mecar.com.my or you can Whatsapp with our customer service at the number listed.

What do I need to do if there are changes to my contact/personal details?

You can update your contact details though email at customer.service@fatberry.com.

How will you obtain details of my vehicle and insurance if insufficient information is provided during my transaction?

Our MeCar customer service will call you back to get the missing details and complete the transaction.

How fast can my motor claim be settled?

It is important for you to notify us or insurer and give complete documents as soon as possible so they can process your claim without any delay. Your claim will be processed once the adjuster’s report and other relevant documents are received by Insurer.

How long will renewal take?

Renewals will be processed within 1 working day and your insurance cover note will be issued and you will be informed the moment the process is completed.

General Inquiries:

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How safe is it to use my credit card and internet banking on the MeCar website?

Credit card payments will be processed by online payment gateway Revenue Monster.

How is MeCar collecting payment?

MeCar is partnered with Revenue Monster as our payment gateway. If you did not receive any email, please let us know by email, live chat or call us at

+6018-9190906.

How do I know if my payment transaction was successful?

Every successful transaction will be issued with an e-receipt. If there are any matters or doubts about this service, you may contact our customer service for assistance at +6018-9190906.

If my policy is cancelled, how does the insurance company do a refund?

Cancellation of payment will be direct to the insureds bank account. Customer needs to advice MeCar customer service on account details.

What are the required documents if I choose using E-Payment for claims made?

Insurance company required followings before they could process e-payment to claimant.

Photocopies of the following documents are required for verification:

Identification card, passport or other acceptable identification documents; and

either one (1) of the following:

Bank statement; or

Bank account passbook; or

Bank-in slip of a recent bank transaction with the bank name and account clearly shown; or

Details of bank account printed from your bank’s website that has been certified by your bank; or

Letter from your bank confirming your bank account.

Can I change my bank account information?

Yes, you can change your bank account details by submitting a fresh Fund Transfer Authorisation Form together with the required supporting documents.

Can I change my bank account information?

Yes, you can change your bank account details by submitting a fresh Fund Transfer Authorisation Form together with the required supporting documents.

Payment:

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